Polycom RealPresence Ready Premier Support Service

With Polycom Support, you get peace of mind knowing you have Polycom’s experience, knowledge, infrastructure, and resources behind you.

Some of the key deliverables of Premier Support include:

Unlimited Technical Telephone Support – Provides first-come, first-served access to technical support engineers who assist in solving issues by phone. Phone support is available during normal business hours in the designated support center’s local time, Monday to Friday, or in accordance with your agreement, excluding national and local holidays observed by Polycom.

Software Updates and Upgrades – Provides you with software updates and upgrades. Software updates correct software errors. Software upgrades provide you with major features and functionality releases. You can download these updates and upgrades yourself when ready or set up automatic downloads.

Advance Replacement of Parts – Provides expedited replacement of all covered, failed hardware parts. If technical phone support determines that a hardware part has failed or if there is an obvious malfunction, a replacement part will be dispatched on the same day for next-business-day delivery. Local pick-up time restrictions and customs delays may affect actual delivery time in some regions.

Online Support – Provides access to Polycom’s extensive technical KnowledgeBase, including technical tips, search and query functions, access to software downloads, an RMA resource page, software activation assistance, frequently asked questions (FAQs), and many other features.

Why Buy Multi-Year?

When you purchase a three-year support contract, you save in more ways than one. First, you save over the cost of buying three annual agreements. In addition, you reduce the administrative costs required to renew the contract annually and lock in the current support pricing for the life of the contract. And you extend your unlimited access to telephone technical support and feature enhancements through software upgrades as they become available.